Payments
What payment methods are supported?
You can pay using credit or debit cards or PayPal.
Do you offer educational discounts?
Not yet, but our team is exploring education-focused plans for the future.
How do I update the information on my invoice?
Invoices are automatically generated using the details provided during account registration (email, name, and country).
If you need additional information to appear, such as a company name, address, or VAT number, please contact contact@mango3d.io, and our support team can manually update your invoice.
How do I update my payment method?
This feature is currently being improved.
For now, please add your new payment method to your account, then contact contact@mango3d.io, and our support team can associate it with your active subscription.
Refunds
How can I request a refund?
If you believe a refund is warranted, please contact our support team at contact@mango3d.io and include:
- The email linked to your Lychee account
- Your payment method and date of charge
- A brief description of the issue
When am I eligible for a refund?
Refund requests are evaluated case-by-case.
We may issue refunds in situations such as:
- Duplicate payments or double billing
- Being unable to use the service due to a verified technical issue
- Other valid cases at Mango3D’s discretion
Notes:
- Monthly credits and subscription fees are non-refundable once the billing cycle begins.
- If you cancel mid-month, your plan remains active until the end of the cycle.
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